Buying tickets when an event goes on sale

Buying tickets as they go on sale can be stressful, so we hope the overview below gives you some peace of mind.

The process differs slightly for some events, for example, they might email links that give you access to the event page, but even if that is the case, the below still applies.

If you already have an account with us, we’d suggest making sure that you can log in ahead of the on-sale, in case you need to reset your password.

Tickets are often non-refundable, so it’s important to double-check what you have in your basket before paying.

General Process

The first thing to do when you open the page is to have a look at the available ticket types and select the number of tickets you need per type. Please bear in mind that at this stage, the tickets aren’t reserved for you yet - to do this, you need to scroll down and click Reserve tickets.

Once you’ve clicked Reserve tickets, the tickets you have selected are securely held and cannot be reserved by anyone else until your basket expires. To ensure fairness, we have implemented a 25-minute time limit for holding tickets. If tickets are not purchased within this timeframe, they will be released back on sale.

If enough people reserve tickets in their baskets, the ticket will appear as ‘Sold out’. Reserved tickets are released back on sale either when the basket time limit is reached, or if somebody changes their mind and updates their basket with a different number of tickets.

One-time links

Some events may send a one-time link that gives you access to the event page, or specific tickets. In this case, the link can only be used once, so it’s important to select the correct tickets before completing the checkout process.

For a smoother experience, we recommend resetting your password if needed before using a one-time link.