Home
Events
Help Center log in
Contact us
TheTicketSellers Help Centre
Use the search or browse by category
Customer - Covid-19 information
Will I get my money back if I buy a ticket today for an event that gets cancelled due to Covid-19?
Booking Protection Covid-19 guidance
What happens when we find out that an event is postponed
and 1 more ...
Customer - Ordering Tickets
The website does not recognise my email address
How do I log in to my account?
How do I change my password?
and 3 more ...
Customer - Split payment / instalment tickets
My scheduled instalment payment didn’t go through, and I can’t afford to pay the ticket off before the deadline, can I get a refund?
My Instalment plan failed, can I reinstate it or change the payment dates?
I need to change my card details before my next instalment is due, how do I do this?
and 7 more ...
Customer - Where is my email / Where are my tickets
I have lost my ticket
When will my tickets arrive?
I haven't received my order confirmation email, what do I do?
Customer - Refunds
What is your refund policy?
How do I claim my Booking Protect refund?
What is Shambala's refund policy?
Customer - Miscellaneous
How do I resell my ticket?
I can’t print off my ticket, what can I do?
Can we arrive at the event separately?
and 2 more ...
Customer - Changing Name On Tickets
I want to transfer the tickets to someone else
How do I change the names on my tickets?
Organiser - Getting Setup
How do I add an event?
How do I log in to my organiser account?
How much will you charge me to sell my tickets on your website?
Organiser - Listing Events
How to edit ticket details for an event that's already live? Using the bulk edit tool.
How do I edit an event's name, dates and description?
How to set an event to go an sale at a certain date / time
and 6 more ...
Organiser - Tickets / Amendments
How can I set up a Pay What You feel or donation ticket?
How do I add lots of new tickets in one go? Using the ticket import tool
Max amount of tickets per order
and 2 more ...
Organiser - Reporting
How can I easily see how many adult tickets I've sold? Sales highlights tool
How can I start to analyse my customer sales data?
How do I report on ticket sales? An overview.
Organiser - Marketing integrations
Integrating Google Analytics
Organiser - Remittance and Payment
When will I receive payment for my event?
Organiser - Event / customer data
What is Order History
Organiser - Special features
How can I add carbon offsetting to my ticket page?
What is an order confirmation email?
What is a Promo Code
and 2 more ...
Organiser - Miscellaneous
I want to include your logo on my flyer, where do I get this?