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Covid - 19 information
Official statement on Covid-19 (Coronavirus)
What happens when we find out that an event is postponed
Booking Protection Covid-19 guidance
and 1 more ...
Boomtown
Boomtown - Do I need my name on my ticket?
Boomtown - Can I have a refund?
Boomtown - How do instalments tickets work?
and 9 more ...
Shambala
Shambala - Will there be more tickets released?
Shambala - What is your accessibility policy?
Shambala - How do I change the name on my ticket?
and 4 more ...
Tokyo World
Tokyo World - Can I swap my ticket?
Tokyo World - I bought my ticket from a friend, can you help?
Tokyo World - Can I have a refund?
Ticket questions
How do I change the names on my tickets?
How do I sell my ticket?
I want to transfer the tickets to someone else
and 6 more ...
Split Payment Tickets
My payment didn’t go through, and I can’t afford to pay the ticket off within 14 days can I get a refund?
My Instalment plan failed, can I reinstate it or change the payment dates?
I need to change my card details before my next instalment is due, how do I do this?
and 8 more ...
Ordering tickets
I haven't received my order confirmation email, what do I do?
What is Booking Protection?
Why has my transaction failed?
and 1 more ...
Account issues
How do I change my password?
How do I log in to my account?
Refunds
How do I claim my Booking Protect refund?
What is your refund policy?
What is Shambala's refund policy?
Promoter Help
How do I log in to my promoter account?
How do I upload an event?
I need to cancel my event, what do I do?
and 8 more ...