As soon as the status of your ticket is updated on your account, you’ll receive an email letting you know whether your payment has been successful or has failed.
If you’ve noticed on your bank statement that you haven’t been charged for an instalment, please wait for the email from us - it’ll answer most, if not all of the questions you have about your instalment.
In the event of a failed payment, you can catch up with your instalment by making the missing payment. You will receive an email from us notifying you of the payment deadline, in most cases the option will be available in your account up to 48 hours before the next payment is due. There is a £2 admin charge to re-instate an instalment plan due to the expenses associated with it.
Instalments are scheduled with your card instead of your bank account, so if you change your card, it’s important to update your instalment payment details. Card details can be updated from your account up until 24 hours before the next payment is due - this is to allow for the payment details to be updated in time.
We can cancel your instalment plan but any amount that has already been paid is non-refundable unless the event is cancelled or the event is moved to another date that you are unable to attend.
To cancel your instalment plan, drop us an email with your request here. We’ll get back to you with more information about cancelling your instalment, so keep an eye out for a reply from us because you’ll need to confirm your request.
Please note that we're unable to reverse this, so once an instalment ticket is cancelled, the ticket is lost.