I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry ticket for earlier arrival (i.e. from Thursday entry to Wednesday entry, etc). You can buy these on top of your entry ticket, so the first course of action would be to check the ticket page of the event to see if they have any upgrade tickets. You might need to log into your account before ordering, which you can do here.

When the above doesn’t apply, in most cases we can swap your tickets for the difference in price and a £5.00 admin fee, as long as the ticket you want is on sale. Ticket upgrades can only be processed over the phone, so give us a call on 0121 472 6688 and a member of our team will take good care of you.

If the tickets you want to swap are cheaper, we may not always be able to offer a refund for the difference in price - this depends on whether tickets for the event are refundable.

To swap your ticket for a cheaper one or a ticket that’s the same price, you can drop us an email here.