I have an instalment ticket but can no longer attend, can I get a refund?

We can cancel your instalment plan, but any amount that has already been paid is non-refundable.

To cancel your instalment plan, drop us an email with your request here. We’ll get back to you with more information about cancelling your instalment, so keep an eye out for a reply from us because you’ll need to confirm your request.

Please note that we're unable to reverse this, so once an instalment ticket is cancelled, the ticket is lost.