What is an order confirmation email?


An order confirmation is an email that is sent from the supplier to the customer which confirms that the order has been received and accepted. It also contains important transaction details, such as delivery address, items purchased, amount paid, and more.


Customising order confirmation emails can be useful for events (especially festivals) to clearly communicate all important information to customers.


To start customising, please head onto your control panel and select the event you require, Next, please click the tab labeled ‘Customise email templates’ and then ‘Edit’.




Things that can be customised within a confirmation email: 

  1. Banner colour - you can only change the background colour.

  2. Custom logo - event’s logo can be uploaded here. Max width is 560px and max height is 300px. Anything larger will be uploaded, but resized.

  1. Email heading 

  1. Opening text - this is to add the first paragraphs that customers will see before the order breakdown appears. This could include travel instructions, gate opening times, or other important information.

  1. Closing text - some more information useful to customers, like instalment ticket deadlines, and goodbye messages.



After you’re done and you like what you see, you can scroll down to the bottom and click ‘Save’. This will take you back to the ‘Customise email templates’ page. Should you want to double check it looks ok, you can click on ‘Preview’. This will show you what the confirmation email will look like when received by a customer.