In most cases, we’ll be able to offer limited assistance, especially if you’ve bought your ticket through a third-party reseller - so we recommend only buying tickets from official outlets.
If you buy a ticket from a third-party platform, the account holder is still able to make changes to the ticket details, and we won’t be able to disclose their information with you due to the data protection act. It’s part of the terms of most events that they can also invalidate any tickets that are found to have been resold.
The ticket resale outlet may be able to help, so you can try getting in touch with them directly.
You can also report this through Action Fraud UK who can help with cyber fraud.
You may be able to resell your ticket (more information here), so we recommend that you consider your options and check available resources before buying or reselling.