Other

How do I buy a ticket?

Click here (https://www.theticketsellers.co.uk//) to browse all events listed on our website, add the tickets you want to your basket, and follow the instructions on screen - enjoy the event! If you haven’t booked tickets with us before, you’ll need to create an account upon checkout, or you can do this beforehand from here (https://ww2.theticketsellers.co.uk/account/register). Still need help? Please contact us here (https://theticketsellers.ladesk.com/submit_ticket)

Why has my transaction failed?

If you have tried to purchase tickets but your payment has been declined, or an error message has appeared, please check the following: - Has the payment gone through with your bank? If so please contact us here (https://www.theticketsellers.co.uk/contact/) - Did you enter the correct name on the card? This may be a slightly different name to the one you use on your account (for example Kate Smith may be Katherine Smith, or Miss K Smith) - Do you have sufficient funds on the card? Some...

Can we arrive at the event separately?

Door Codes (3-digit codes) You can arrive at the event at separate times, but we recommend that you do so in a group when possible. To gain entry, each member of the group will need to confirm the e-ticket code, as well as the name and the postcode of the account holder. Barcode/paper tickets These tickets are issued per person. If arriving separately, you’ll just need to make sure that every person in your group has a separate ticket barcode. The name on the ticket may need to match t...

I think I have been scammed - can you help?

In most cases, we’ll be able to offer limited assistance, especially if you’ve bought your ticket through a third-party reseller - so we recommend only buying tickets from official outlets. If you buy a ticket from a third-party platform, the account holder is still able to make changes to the ticket details, and we won’t be able to disclose their information with you due to the data protection act. It’s part of the terms of most events that they can also invalidate any tickets that are found ...