What is your refund policy?

Tickets are non-refundable unless the event is cancelled/postponed, or you have taken out Booking Protection. You can find more information in our T&Cs.

If you are purchasing tickets for a festival, it’s best to check their own Terms and Conditions because they might be different.

Please note:

  • If you have purchased Booking Protection, and your reason for not being able to attend falls outside of their Terms and Conditions, the tickets remain non-refundable.

  • We are unable to refund customers who have purchased a split payment ticket, and have missed the advertised deadline to pay the balance or set them back on track. 

  • Multi-artist events may include changes in line-up that do not constitute a refund.

  • Please note that some tickets contain a hidden booking fee, which appears as £0 to the customer. This booking fee will nevertheless be deducted from your refund.

  • If you would like to know this fee before purchasing your tickets, please contact us here

  • In some cases, there will be a deadline for a refund, especially in the instance of a rescheduled event. Your refund may not be processed if not requested in time. 

  • Venue management reserve the right to refuse admission. Should you be refused entry for any reason, including but not limited to how you are dressed, we are not liable to refund you for the ticket you have purchased.