Refunds, resale and fees

Most of the time, our events don’t offer refunds unless they have to cancel or postpone for some unexpected reason (the most recent contender being Covid). For more details on this, check out our T&C’s, here (https://www.theticketsellers.co.uk/custom.php?id=5). For our bigger events like festivals, your refund options are decided by the event’s Terms & Conditions rather than our own. You can usually find a link to these at the very bottom of any page of the event’s website. It’s very unlikely t...

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking Refund Protection’ can be added to your order during checkout and covers you in a number of specific circumstances which can be found here (https://www.xcover.com/en/pds/booking-refund-protection-uk). These are normally more serious circumstances outside your control, such as injuries and accidents, so you won’t be covered if you change your mind about attending. Please note that you may need to provide evidence to su...

XCover's ‘Booking Refund Protection’ is added per order during checkout, so we are unable to add it retrospectively. Booking Refund Protection is non-refundable unless cancelled within 14 days of purchase and the booking has not taken place. To do this, drop us an email here (https://theticketsellers.ladesk.com/submit_ticket). For more information, XCover's Terms and Conditions can be viewed when ordering with us, or from here (https://www.xcover.com/en/pds/booking-refund-protection-uk).

Resale through TicketSellers For some events, you’ll be able to securely resell your tickets by creating a resale link from your account. If that’s the case, there will be a ‘Sell your tickets’ resale option here (https://www.theticketsellers.co.uk/your_account/control_panel/). When you click on ‘Find out how to sell your tickets’, you can select which tickets you want to sell with one resale link, then click on ‘Generate resale link’. If you have more than one ticket and want to create one l...

Tickets are non-refundable unless the event is cancelled/postponed, or you have taken out XCover (https://theticketsellers.ladesk.com/731260-XCovers-Booking-Refund-Protection---What-is-it-and-how-do-I-apply-for-a-refund). You can find more information in our T&Cs (https://www.theticketsellers.co.uk/custom.php?id=5). If you are purchasing tickets for a festival, it’s best to check their own Terms and Conditions because they might be different. Please note: - If you have purchase...