Most of the time, our events don’t offer refunds unless they have to cancel or postpone for some unexpected reason (the most recent contender being Covid). For more details on this, check out our T&C’s, here.
For our bigger events like festivals, your refund options are decided by the event’s Terms & Conditions rather than our own. You can usually find a link to these at the very bottom of any page of the event’s website. It’s very unlikely that there will be any wriggle room on this - we are obliged to follow the same rules and process in order to be fair to everyone.
Instalment tickets
We can cancel future payments for your instalment tickets, but anything that has already been paid is usually non-refundable.
To cancel your instalment plan, get in touch with us using the Contact us button. We’ll get back to you with more details ASAP, so keep an eye on your inbox (as well as any spam/junk folders - you can never be too safe!) for a reply from us to confirm your request.
Please note that we're unable to reverse this, so once an instalment ticket is cancelled, it cannot be reinstated.
Tickets bought for a previous date
If an event has been postponed, there’s usually a deadline for you to choose what to do with your tickets. If you choose to keep your tickets for the next available date, they will likely be subject to the standard Terms and Conditions once they are carried over to the new dates. However, this can change between events, so we/our organisers will usually keep you in the loop via email.
XCover’s ‘Booking Refund Protection’
XCover’s ‘Booking Refund Protection’ covers you in a number of scenarios which can be found here. These tend to be more serious circumstances outside your control, such as injuries and accidents, so you won’t be covered if you change your mind about attending.
Please note that you may need to provide evidence to support your claim (e.g. doctor's notes).
It’s best to start your claim as soon as you realise that you’re not able to attend.
For more information, XCover's Terms and Conditions can be viewed when ordering with us, or from here.
Accommodation
Accommodation (such as bell tents, tipis, yurts, etc.) is usually offered by a specific provider, and is non-refundable in most cases. You’ll be able to find more information in the event or the provider’s Terms and Conditions.
Other
We’re usually unable to refund any programmes, merchandise etc. that is posted ahead of the event - again, you’ll be able to find more information in the event’s Terms and Conditions.