Organiser - Tickets / Amendments

How can I setup a Pay What You feel or donation ticket?

There are a few scenarios where you may not want to set one price for a ticket type, a couple of examples: 1) You want to setup a donation, perhaps for a charity. Rather than having to preset amounts you can now have a pay what you feel, or variable priced ticket. Set a minimum, maximum, and suggested amount, and let customers decide how much they'd like to give. 2) Perhaps you have a suggested price for a ticket, but you want to allow room for either those on lower income to pay less, or perh...

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page. However, there may be circumstances where you wish to add a number of tickets in one go. The primary example of wanting to use the ticket import tool would be upon uploading a new event. It allows you to check all the information in one place, before adding it to the event and going live. Further down the line, you may wish to add new tickets in bulk, for example Glamping option may become available. To import tick...

How do I set up a Countdown?

First login to your promoter account, and then find the event you wish to amend. Do this by going to View All, then selecting the event in the list that appears. On your selected event, select ‘Edit event details’ To set a countdown timer, select ‘Start ticket sales on a certain date?’ The date that you set, is when the countdown timer will end, and reveal your tickets. Once setting the on sale date, make sure you check the tickets you wish to go live, are set as Available.

Max amount of tickets per order

Go to the event page on your control panel, from here scroll down to the ticket you wish to have a maximum amount per order. Click on the ticket. From here scroll down to the ‘Maximum per order’ header, it’s approximately half way down the page. Clicking the drop down box allows you to select a maximum amount of tickets per order.

What happens if a customer requests a Personal Assistant (carer) ticket?

FYI: We advocate the use of the term 'Personal Assistant' in relation to the person that provides assistance at an event, as this is a neutral phrase that can apply to all forms of personal support. The use of the term 'Carer' does not reflect the reality of the majority of people, who do not require personal care, 'personal assistant', is also a far more appropriate for a Deaf person wishing to make use of a Communication Support Assistant, for example. It is unlawful to charge a disabled cus...

I want to set up complimentary tickets, how do I do this?

To set up complimentary tickets, you simply set up a ticket as usual and set the price to 0.00. If you want to set up free tickets as part of a promotion you can also add on a promo code (which can easily be shared out) or a one-time link. If you only wish specific people to access the ticket a one-time link is the best option as it generates a link that can only be used once (you may want to restrict the amount of tickets that can be purchased in one order). If you are running a promotion ...