Please contact us here, as soon as possible when you know that your event is cancelled.
If you are able to provide a statement, please include this when you email. This can be helpful, but it isn't essential.
We ask that you contact us before posting the cancellation on social media, so that we can email your customers and are aware of the cancellation. This saves any confusion, and allows us to process the refunds more quickly. We always need confirmation from the event organiser before we are able to start the refund process.
When an event is cancelled we offer all customers a face value refund (minus our booking and admin charges). If you wish to offer your customers a full refund, we are able to do this so long as you can cover our fees. In this case, please let us know, and we can send you an invoice.
If you wish to reschedule your event, we are obliged to email the customers offering them either the option of keeping the ticket for the new date or a face-value refund.