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How do I log in to my organiser account?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Getting Setup

How can I delete my account?

TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Home -> My TicketSellers Account

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> My TicketSellers Account

Do I have an account with TicketSellers? How do I log in?

You have to create an account to buy tickets sold on our website, so if you’v...
Home -> My TicketSellers Account

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> FAQs

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I haven't received my tickets yet - when will I get them?

Tickets for most events are sent out via email closer to the event date - you...
Home -> FAQs

Deposit tickets (Split payment tickets, or deposit/balance)

The payments for deposit/balance tickets are split across two orders - you fi...
Home -> Ticket types

Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payme...
Home -> Promoter Help -> Listing Events

How can I embed the event page on my website? - How to use the TS widget

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

The website does not recognise my email address

If you haven’t booked tickets with us before, you’ll need to create an accoun...
Home -> FAQs

I have a new card, do I need to change my instalment plan payment details?

Yes, the instalment plan is scheduled with your card, rather than your bank a...
Home -> My tickets

When will my tickets arrive?

Doorcodes are emailed and sent to you in a text message shortly after your pu...
Home -> My tickets

I can't find my ticket

Tickets are usually generated around 2 weeks before the event date - they’re ...
Home -> My tickets

Twickets resale

For some events, you will be able to resell your tickets through Twickets (ht...
Home -> FAQs

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> My tickets

How do I resell my ticket and when do I get refunded?

Resale through TicketSellers For some events, you’ll be able to securely res...
Home -> Refunds, resale and fees

Why has my transaction failed?

If you have tried to purchase tickets but your payment has been declined, or ...
Home -> Other

I can't find my confirmation email

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> FAQs

How do I change my password?

Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Home -> My TicketSellers Account

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> FAQs

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you wil...
Home -> Promoter Help -> Remittance and Payment

When are my instalments due?

The dates are usually confirmed in the ticket description, but you can also f...
Home -> My tickets

What are instalment tickets?

Instalment tickets allow you to spread the cost of a ticket over a period of ...
Home -> Ticket types

How to edit ticket details for an event that's already live? Using the bulk edit tool.

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

How do I buy a ticket?

Click here (https://www.theticketsellers.co.uk//) to browse all events listed...
Home -> Other

How do I add an event?

To list an event on our website, you will need to go here (https://www.thetic...
Home -> Promoter Help -> Getting Setup

How to customise an event page

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events