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What is your refund policy?

Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Home -> Refunds, resale and fees

What is a Promo Code

The term Promo Code is used to refer to a code that customers can type into a...
Home -> Promoter Help -> Special features

What are instalment tickets?

Instalment tickets allow you to spread the cost of a ticket over a period of ...
Home -> Ticket types

What is Order History

Order history is a convenient way for promoters to keep track of all current ...
Home -> Promoter Help -> Event / customer data

How much will you charge me to sell my tickets on your website?

It is completely free to sell your tickets on our website as we take our fee ...
Home -> Promoter Help -> Getting Setup

I want to include your logo on my flyer, where do I get this?

You can download logos for your flyers, website, or social media by clicking ...
Home -> Promoter Help -> Miscellaneous

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> Refunds, resale and fees

I can’t print off my ticket, what can I do?

If you have a door code (3-digit code), you only need to provide the door cod...
Home -> My tickets

My instalment plan has been cancelled due to a missed payment - what can I do?

In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Home -> FAQs

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Home -> Promoter Help -> Listing Events

How can I set up a Pay What You feel or donation ticket?

There are a few scenarios where you may not want to set one price for a ticke...
Home -> Promoter Help -> Tickets / Amendments

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> My TicketSellers Account

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

How can I delete my account?

TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Home -> My TicketSellers Account

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

How do I get a Personal Assistant (Carer) ticket?

For gigs and club nights: For most smaller events, you first need to buy yo...
Home -> Ticket types

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page...
Home -> Promoter Help -> Tickets / Amendments

Twickets resale

For some events, you will be able to resell your tickets through Twickets (ht...
Home -> FAQs

I have a new card, do I need to change my instalment plan payment details?

Yes, the instalment plan is scheduled with your card, rather than your bank a...
Home -> My tickets

Buying tickets when an event goes on sale

Buying tickets as they go on sale can be stressful, so we hope the overview b...
Home -> FAQs

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> FAQs

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> Refunds, resale and fees

How can I embed the event page on my website? - How to use the TS widget

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> FAQs

When will my tickets arrive?

Doorcodes are emailed and sent to you in a text message shortly after your pu...
Home -> My tickets

How do I change my password?

Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Home -> My TicketSellers Account

Deposit tickets (Split payment tickets, or deposit/balance)

The payments for deposit/balance tickets are split across two orders - you fi...
Home -> Ticket types

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events