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What is your refund policy?
Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
What is a Promo Code
The term Promo Code is used to refer to a code that customers can type into a...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
What are instalment tickets?
Instalment tickets allow you to spread the cost of a ticket over a period of ...
Updated:
Oct 23 (5 months ago)
Home -> Ticket types
What is Order History
Order history is a convenient way for promoters to keep track of all current ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Event / customer data
How much will you charge me to sell my tickets on your website?
It is completely free to sell your tickets on our website as we take our fee ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
I want to include your logo on my flyer, where do I get this?
You can download logos for your flyers, website, or social media by clicking ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Miscellaneous
XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?
XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
I can’t print off my ticket, what can I do?
If you have a door code (3-digit code), you only need to provide the door cod...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
My instalment plan has been cancelled due to a missed payment - what can I do?
In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Updated:
Dec 12 (3 months ago)
Home -> FAQs
I need to cancel my event, what do I do?
Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How can I set up a Pay What You feel or donation ticket?
There are a few scenarios where you may not want to set one price for a ticke...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?
XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Mar 31, 2022
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
I haven't received my order confirmation email, what do I do?
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How can I delete my account?
TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Updated:
Feb 15, 2023
Home -> My TicketSellers Account
My instalment payment has failed - what do I do? How do I pay off my ticket?
As soon as the status of your ticket is updated on your account, you’ll recei...
Updated:
May 10 (10 months ago)
Home -> FAQs
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
Twickets resale
For some events, you will be able to resell your tickets through Twickets (ht...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I have a new card, do I need to change my instalment plan payment details?
Yes, the instalment plan is scheduled with your card, rather than your bank a...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
Buying tickets when an event goes on sale
Buying tickets as they go on sale can be stressful, so we hope the overview b...
Updated:
Oct 18 (5 months ago)
Home -> FAQs
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
How can I embed the event page on my website? - How to use the TS widget
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
When will my tickets arrive?
Doorcodes are emailed and sent to you in a text message shortly after your pu...
Updated:
Sep 29, 2022
Home -> My tickets
How do I change my password?
Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
Deposit tickets (Split payment tickets, or deposit/balance)
The payments for deposit/balance tickets are split across two orders - you fi...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I edit an event's name, dates and description?
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events