Customer - Covid-19 information

Event refunds will depend upon a variety of factors, including whether the event is postponed to a later date. If you wish to purchase Booking Protect when you order, your tickets will be refunded if you are unable to attend the event due to illness or self-isolation (doctor’s note required).

Here is Booking Protects' guidance on how their refunds will be handled: Our terms and conditions currently covers illness so a customer will be refunded if they or any of their immediate family contracts coronavirus and this is supported by a doctor’s note stating they shouldn’t attend the event. If a customer is in a high risk group and they receive advice from a doctor supported by a doctor’s note not to travel to a certain area then their refund will be paid. Our customer terms and condi...

When we find out that an event has been postponed, there might be a slight delay initially while we liaise with the event organisers about the different options available to customers and get the event settings changed. As soon as we have all the information we need, and we have enabled the postponed event function on the event, we will email all customers to give you the offical event organiser's statement along with instructions of how to proceed. Essentially once everything is ready and th...

We have been in regular communication with all our event organisers and where there is a possibility that their event will not be able to take place on the original date, all are working hard on contingency plans to postpone the date until later in the year. Should an event be postponed or cancelled, we will contact you as soon as possible to make you aware of this and options available so please ensure your email address is up to date on your TicketSellers account. Please note that we are rece...