Shambala

Shambala - What is your accessibility policy?

Shambala offer a free PA ticket if you're over 18 and receive or have any of the following: - Middle or Higher Rate DLA - Personal Independence Payment (PIP) - CredAbility Access Card - Registered severely sight impaired - A recognised Assistance Dog ID card This ticket must be purchased over the phone on 0121 472 6688 (24hr) or via email here (https://www.theticketsellers.co.uk/contact/) if you are unable to use the phone. Proof of DLA, PIP, CredAbility Access card or Assista...

Shambala - How do I change the name on my ticket?

You are able to change the names on your tickets by logging into your account here (https://www.theticketsellers.co.uk/your_account/?_ga=2.234752216.750269741.1570093826-1605020558.1570093826). Click on the green button as shown below to edit ticket holder information. Once you've done this, it may take a couple of hours for the barcode to regenerate and then it will be sent via email to the account holder. If your ticket is for someone else, you will need to forward the updated barcode to th...

Shambala - How do I get a refund?

If you would like a refund on your ticket(s) we need you to confirm in writing and agree to our T&Cs by contacting us here (https://theticketsellers.ladesk.com/submit_ticket). Shambala festival entry tickets are refundable up to 4 weeks prior to the gates opening. We are only able to refund full price entry tickets and extras such as car park or campervan passes. Instalment plans and ancillary tickets such as accommodation and workshops are non-refundable. All refunds are face value (minus bo...

Shambala - I have a coach traveller ticket but I am now getting a lift, is this ok?

Shambala offer the Express package as a way to inspire participants of the event to live their lives in a more sustainable way, and so provide a discounted entry ticket to encourage the use of public transport rather than driving individually. Shambala Express coach packages are strictly only valid for entry if you arrive on the coach as per the ticket description. Unfortunately, there is no wiggle room and no exceptions on this. You will be turned away at the gate if you have a Shambala Expre...

Shambala - How do I receive my car park pass?

Vehicle passes are available to purchase in advance from our website and are the only ticket that you need to print off. There will be instructions on the ticket but once printed, the pass needs to be displayed clearly in your windscreen in order to be valid. Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

Shambala - Is there a waiting list for tickets that are returned?

There is no waiting list for returned tickets. A small amount of tickets will go back on general sale as and when they are returned for a refund. As this entirely dependent on existing customers and whether they are able to use the entry tickets that they have purchased, there is no guarantee and we are unable to tell when or if any tickets will be available again after selling out. For the best chance of getting a ticket you will need to check the event page regularly on our website. Still n...