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How do I add an event?
To list an event on our website, you will need to go here (https://www.thetic...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
How do I resell my ticket and when do I get refunded?
Resale through TicketSellers For some events, you’ll be able to securely res...
Updated:
Jul 13 (8 months ago)
Home -> Refunds, resale and fees
How do I resell my ticket and when do I get refunded?
Twickets resale Full information can be found here (https://theticketsellers...
Updated:
Nov 14 (4 months ago)
Home -> FAQs
I need to cancel my event, what do I do?
Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My instalment payment has failed - what do I do? How do I pay off my ticket?
As soon as the status of your ticket is updated on your account, you’ll recei...
Updated:
May 10 (10 months ago)
Home -> FAQs
My instalment plan has been cancelled due to a missed payment - what can I do?
In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Updated:
Dec 12 (3 months ago)
Home -> FAQs
XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?
XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
When will I receive payment for my event?
24 hours after your event has finished, an invoice will be generated, you wil...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Remittance and Payment
When are my instalments due?
The dates are usually confirmed in the ticket description, but you can also f...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I haven't received my tickets yet - when will I get them?
Tickets for most events are sent out via email closer to the event date - you...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I log in to my organiser account?
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
I want to include your logo on my flyer, where do I get this?
You can download logos for your flyers, website, or social media by clicking ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Miscellaneous
I have a new card, do I need to change my instalment plan payment details?
Yes, the instalment plan is scheduled with your card, rather than your bank a...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How do I edit an event's name, dates and description?
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
I haven't received my order confirmation email, what do I do?
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 05, 2022
Home -> My tickets
How do I change my password?
Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
Do I have an account with TicketSellers? How do I log in?
You have to create an account to buy tickets sold on our website, so if you’v...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
I can't find my ticket
Tickets are usually generated around 2 weeks before the event date - they’re ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
Can we arrive at the event separately?
Door Codes (3-digit codes) You can arrive at the event at separate times, b...
Updated:
Jul 04 (8 months ago)
Home -> Other
I can’t print off my ticket, what can I do?
If you have a door code (3-digit code), you only need to provide the door cod...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How can I embed the event page on my website? - How to use the TS widget
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I want to transfer my tickets to someone else
While we can’t transfer a ticket to someone else’s account, there may be deta...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How can I delete my account?
TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Updated:
Feb 15, 2023
Home -> My TicketSellers Account
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Mar 31, 2022
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account