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How do I add an event?

To list an event on our website, you will need to go here (https://www.thetic...
Home -> Promoter Help -> Getting Setup

How do I resell my ticket and when do I get refunded?

Resale through TicketSellers For some events, you’ll be able to securely res...
Home -> Refunds, resale and fees

How do I resell my ticket and when do I get refunded?

Twickets resale Full information can be found here (https://theticketsellers...
Home -> FAQs

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Home -> Promoter Help -> Listing Events

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> FAQs

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

My instalment plan has been cancelled due to a missed payment - what can I do?

In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Home -> FAQs

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> FAQs

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you wil...
Home -> Promoter Help -> Remittance and Payment

When are my instalments due?

The dates are usually confirmed in the ticket description, but you can also f...
Home -> My tickets

I haven't received my tickets yet - when will I get them?

Tickets for most events are sent out via email closer to the event date - you...
Home -> FAQs

How do I get a Personal Assistant (Carer) ticket?

For gigs and club nights: For most smaller events, you first need to buy yo...
Home -> Ticket types

How do I log in to my organiser account?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Getting Setup

I want to include your logo on my flyer, where do I get this?

You can download logos for your flyers, website, or social media by clicking ...
Home -> Promoter Help -> Miscellaneous

I have a new card, do I need to change my instalment plan payment details?

Yes, the instalment plan is scheduled with your card, rather than your bank a...
Home -> My tickets

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> FAQs

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> Refunds, resale and fees

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> My tickets

How do I change my password?

Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Home -> My TicketSellers Account

Do I have an account with TicketSellers? How do I log in?

You have to create an account to buy tickets sold on our website, so if you’v...
Home -> My TicketSellers Account

I can't find my ticket

Tickets are usually generated around 2 weeks before the event date - they’re ...
Home -> My tickets

Can we arrive at the event separately?

Door Codes (3-digit codes) You can arrive at the event at separate times, b...
Home -> Other

I can’t print off my ticket, what can I do?

If you have a door code (3-digit code), you only need to provide the door cod...
Home -> My tickets

How can I embed the event page on my website? - How to use the TS widget

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I want to transfer my tickets to someone else 

While we can’t transfer a ticket to someone else’s account, there may be deta...
Home -> My tickets

How can I delete my account?

TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Home -> My TicketSellers Account

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> My TicketSellers Account