Customer - Ordering Tickets

The website does not recognise my email address

If you haven’t booked tickets with us before, you’ll need to create an account upon checkout by clicking ‘Register here’. Alternatively, you can click here (https://ww2.theticketsellers.co.uk/account/register) to create an account. To log into your account, click here (https://www.theticketsellers.co.uk/your_account/). If you have forgotten your password, click here (https://theticketsellers.ladesk.com/821080-How-do-I-change-my-password) for more information.

How do I log in to my account?

To log into your account, click here (https://www.theticketsellers.co.uk/your_account/). If you have forgotten your password, click here (https://theticketsellers.ladesk.com/821080-How-do-I-change-my-password) for more information. Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

How do I change my password?

Please click here (https://www.theticketsellers.co.uk/your_account/request_new_password) to reset your password. You will receive an email with instructions. If you're unable to log in immediately, please allow 15 minutes for the changes to take effect. Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/)

What is Booking Protection?

Booking protection is available at the point of purchase for most, but not all events. It is offered by TheTicketSellers to protect your booking and provide you with an option to refund if you're unable to attend due to a number of reasons. It is not available to buy after your tickets have been purchased, and does not cover you if you change your mind about attending the event. Please read the full terms and conditions here (https://documents.bookingprotect.com/B29/p/TKT/eng/TermsandConditi...

How do I buy a ticket?

Click here (https://www.theticketsellers.co.uk//) to browse all events listed on our website, add the tickets you want to your basket, and follow the instructions on screen - enjoy the event! If you haven’t booked tickets with us before, you’ll need to create an account upon checkout. You can do this here (https://ww2.theticketsellers.co.uk/account/register). Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/)

Why has my transaction failed?

If you have tried to purchase tickets but your payment has been declined, or an error message has appeared, please check the following: - Has the payment gone through with your bank? If so please contact us here (https://www.theticketsellers.co.uk/contact/) - Did you enter the correct name on the card? This may be a slightly different name to the one you use on your account (for example Kate Smith may be Katherine Smith, or Miss K Smith) - Do you have sufficient funds on the card? Some...