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I want to set up complimentary tickets, how do I do this?
To set up complimentary tickets, you simply set up a ticket as usual and set ...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Tickets / Amendments
I haven't received my tickets yet - when will I get them?
Tickets for most events are sent out via email closer to the event date - you...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
Deposit tickets (Split payment tickets, or deposit/balance)
The payments for deposit/balance tickets are split across two orders - you fi...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> FAQs
When will my tickets arrive?
Doorcodes are emailed and sent to you in a text message shortly after your pu...
Updated:
Sep 29, 2022
Home -> My tickets
Part payment ticket options: Instalment tickets and deposit/balance.
On your higher priced tickets you may wish to offer your customers some payme...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> My tickets
What are instalment tickets?
Instalment tickets allow you to spread the cost of a ticket over a period of ...
Updated:
Oct 23 (5 months ago)
Home -> Ticket types
How much will you charge me to sell my tickets on your website?
It is completely free to sell your tickets on our website as we take our fee ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
How to customise the customer order confirmation email
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How can I easily see how many adult tickets I've sold? Sales highlights tool
With festival ticketing especially, sometimes it can be difficult to see how ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
Buying tickets when an event goes on sale
Buying tickets as they go on sale can be stressful, so we hope the overview b...
Updated:
Oct 18 (5 months ago)
Home -> FAQs
I want to transfer my tickets to someone else
While we can’t transfer a ticket to someone else’s account, there may be deta...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I have adult tickets, but I can't add a teen/child ticket to my basket
Some of our events need under 18s to have an adult to keep an eye on them, so...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How do I create discount codes and one-time links?
Discounted tickets can be uploaded as a new ticket type available to anyone (...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
I can't find my confirmation email
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 05, 2022
Home -> My tickets
How can I start to analyse my customer sales data?
We have several tracking tools available, many of which are under the Sales t...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
What is a Promo Code
The term Promo Code is used to refer to a code that customers can type into a...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
What is your refund policy?
Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How to edit ticket details for an event that's already live? Using the bulk edit tool.
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How to customise an event page
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
Twickets resale
For some events, you will be able to resell your tickets through Twickets (ht...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I think I have been scammed - can you help?
In most cases, we’ll be able to offer limited assistance, especially if you’v...
Updated:
Sep 29, 2022
Home -> Other
How do I resell my ticket and when do I get refunded?
Twickets resale Full information can be found here (https://theticketsellers...
Updated:
Nov 14 (4 months ago)
Home -> FAQs