Organiser - Listing Events

How to edit ticket details for an event that's already live? Using the bulk edit tool.

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account, you will need to use the email and password that you registered when setting up your account. If you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard go to the event you w...

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account. You will need to use the email and password that you registered when setting up your account. If you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard go to the event you w...

How to set an event to go an sale at a certain date / time

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard go to the event y...

How can I embed the event page on my website? - How to use the TS widget

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard find the event yo...

How to customise the customer order confirmation email

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard go to the event y...

How to customise an event page

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log in to your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php) Once logged in to your organiser account, on your dashboard go to the event y...

Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payment plan options. These can take two different forms. Currently, organisers can't add these options themselves, so please get in touch with your account manager, or contact the team on info@theticketsellers.co.uk (mailto:info@theticketsellers.co.uk) in order to get these set up. 1- Instalment plans - these plans can be split across upto 12 payments. Each ticket has a deposit amount, and then scheduled amounts each mon...

How do I upload a flyer?

To add a flyer to an event on our website, you will need to log in to your promoter account here (https://www.theticketsellers.co.uk/sell_tickets) and go to the event that needs a flyer. Then select Edit event details from the control panel. The image will need to be added to the event description. You will need to upload the image when prompted, then save the changes to the event. If you have any more questions, please contact us here (https://www.theticketsellers.co.uk/contact/).

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon as possible when you know that your event is cancelled. If you are able to provide a statement, please include this when you email. This can be helpful, but it isn't essential. We ask that you contact us before posting the cancellation on social media, so that we can email your customers and are aware of the cancellation. This saves any confusion, and allows us to process the refunds more quickly. We always need conf...