Customer - Miscellaneous

How do I sell my ticket?

As an e-ticket/barcode is attached to a customer's account and is specific to them, TheTicketSellers cannot condone the reselling of tickets as it can be an insecure process for both purchaser and buyer. If you still wish to do this, it is at your own risk. Please note that TheTicketSellers do not recommend that you do this and we cannot be held responsible if the purchaser does not gain entry to the event. Still need help? Please contact us here (

I can’t print off my ticket, what can I do?

If you have a door code ticket you only need to provide the door code, your name and postcode to enter the event. If you have a barcoded ticket you can download the ticket to your mobile and show this upon arrival to enter the event. Still need help? Please contact us here (

Can we arrive at the event separately?

e-tickets You are able to arrive at the event at separate times, however, we recommend that you do so with as many people as possible. To gain entry, each member of the group will need to confirm the e-ticket code, as well as the name and the postcode of the account holder. Barcode/paper tickets These tickets are issued per person, if arriving separately please ensure each attendee has their ticket prior to arrival, they can either be printed or downloaded on to a mobile device. Still n...

I think I have been the victim of fraud

We are sorry to hear that you have been a victim of fraud. Unfortunately, due to the data protection act, we are unable to disclose any details regarding the original ticket purchaser. If your ticket was purchased through a ticket resale website, we recommend that you contact them directly. Alternatively, you will need to pursue this through Action Fraud UK (

How do I get a Personal Assistant (carer) ticket?

If you are attending Boomtown: If you can provide proof that you have a current middle or higher rate DLA or you receive a Personal Independence Payment (PIP) you are eligible for a free PA ticket. All other PA/carer tickets as discretionary, on application direct to ( Simply purchase your own ticket in the general sale and then contact ( with copies of your supporting documen...