Promoter Help

How do I log in to my promoter account?

Please click here to log into your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). Still need assistance? You can get in touch with us here (https://www.theticketsellers.co.uk/contact/).

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon as possible when you know that your event is cancelled, if you are able to provide a statement, please include this when you call/email, this can be helpful, but it isn't essential, if we don't receive a statement, we always state that the event was cancelled due to 'unforeseen circumstances'. We ask that you contact us before posting the cancellation on social media, so that we can email your customers, this saves an...

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you will then need to approve this. To do this, please log in to your account with us here (https://www.theticketsellers.co.uk/sell_tickets/), and follow the instructions in your control panel. All payments are made on Wednesday morning by around 11am, if you have approved your invoice after this time, please contact us here (https://www.theticketsellers.co.uk/contact/), and we will do our best to try and pay this for you. ...

What happens if a customer requests a Personal Assistant (carer) ticket?

FYI: We advocate the use of the term 'Personal Assistant' in relation to the person that provides assistance at an event, as this is a neutral phrase that can apply to all forms of personal support. The use of the term 'Carer' does not reflect the reality of the majority of people, who do not require personal care, 'personal assistant', is also a far more appropriate for a Deaf person wishing to make use of a Communication Support Assistant, for example. It is unlawful to charge a disabled cus...