Promoter Help

How do I log in to my promoter account?

Please click here (https://www.theticketsellers.co.uk/your_account/) to log into your account, you will need to use the email and password that you registered when setting up your account. Should you have forgotten your password, please enter your email address here (https://www.theticketsellers.co.uk/sell_tickets/request_new_password.php). Still need assistance? You can get in touch with us here (https://www.theticketsellers.co.uk/contact/).

How do I upload an event?

To list an event on our website, you will need to log in to your promoters account here (https://www.theticketsellers.co.uk/sell_tickets/?_ga=2.252180553.139204929.1568644899-278208345.1513243916). If you haven't created an account with us yet, you can do so here (https://www.theticketsellers.co.uk/sell_tickets/register.php). One you're logged in, click on the drop down menu next to 'My events' on the left hand-side - and click on the 'Add an event' option. Now you can start filling in all th...

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon as possible when you know that your event is cancelled, if you are able to provide a statement, please include this when you call/email, this can be helpful, but it isn't essential, if we don't receive a statement, we always state that the event was cancelled due to 'unforeseen circumstances'. We ask that you contact us before posting the cancellation on social media, so that we can email your customers, this saves an...

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you will then need to approve this. To do this, please log in to your account with us here (https://www.theticketsellers.co.uk/sell_tickets/), and follow the instructions in your control panel. All payments are made on Wednesday morning by around 11am, if you have approved your invoice after this time, please contact us here (https://www.theticketsellers.co.uk/contact/), and we will do our best to try and pay this for you. ...

What happens if a customer requests a Personal Assistant (carer) ticket?

FYI: We advocate the use of the term 'Personal Assistant' in relation to the person that provides assistance at an event, as this is a neutral phrase that can apply to all forms of personal support. The use of the term 'Carer' does not reflect the reality of the majority of people, who do not require personal care, 'personal assistant', is also a far more appropriate for a Deaf person wishing to make use of a Communication Support Assistant, for example. It is unlawful to charge a disabled cus...

How do I upload a flyer?

To add a flyer to an event on our website, you will need to log in to your promoters account here (https://www.theticketsellers.co.uk/sell_tickets/?_ga=2.252180553.139204929.1568644899-278208345.1513243916) and go to the event that needs a flyer and select “edit event details” from the control panel. The image will need to be a jpeg or gif and under 2mb in size. You will need to upload the image when prompted and hit ‘next’ then ‘save event’. If the image size is too large, you will need to ma...

I want to set up complimentary tickets, how do I do this?

To set up complimentary tickets, you simply set up a ticket as usual and set the price to 0.00. If you want to set up free tickets as part of a promotion you can also add on a promo code (which can easily be shared out) or a one-time link. If you only wish specific people to access the ticket a one-time link is the best option as it generates a link that can only be used once (you may want to restrict the amount of tickets that can be purchased in one order). If you are running a promotion ...

How much will you charge me to sell my tickets on your website?

It is completely free to sell your tickets on our website, we take our fee in the form of a booking fee payable by the customer, however, you can opt to absorb our fees when you upload your event. Our standard booking fees are 6% + 47p per ticket + VAT, however if you promote large scale events or festivals, please get in touch with our sales team on 0121 472 6688 for custom pricing. When you use our services this is what you get: - Streamlined order process for your customers - Mobi...

What are promo codes and one-time links?

A promo code is used to display additional, discounted tickets you may not want the general public to have access to. They are a good tool to help you promote your event as well, offering discounts to customers. Promo codes could be set up for countless offers, such as newspaper or radio promotions, resident discounts, birthday offers and so on. The promo code itself can be anything you wish, you can get really creative! The method above allows unlimited access to your promo code ticket, so it ...

How do I create discount codes and one-time links?

Discounted tickets can be uploaded as a new ticket type available to anyone (concession, Early Bird). However, if you don’t want just anyone to have access to discounts, you can set up a promo code. To do this, you will need to log into your promoters account and select your event. Then add a new ticket type and fill in all the information. You will need to save the ticket first, then at the bottom of the page a new option ‘Special Offer Codes’ will appear. Click on the green plus and enter the...

I want to include your logo on my flyer, where do I get this?

You can download logos for your flyers, website, or social media by clicking here (https://www.theticketsellers.co.uk/sell_tickets/logos.php)