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I haven't received my tickets yet - when will I get them?

Tickets for most events are sent out via email closer to the event date - you...
Home -> FAQs

I want to set up complimentary tickets, how do I do this?

To set up complimentary tickets, you simply set up a ticket as usual and set ...
Home -> Promoter Help -> Tickets / Amendments

Deposit tickets (Split payment tickets, or deposit/balance)

The payments for deposit/balance tickets are split across two orders - you fi...
Home -> Ticket types

When will my tickets arrive?

Doorcodes are emailed and sent to you in a text message shortly after your pu...
Home -> My tickets

What are instalment tickets?

Instalment tickets allow you to spread the cost of a ticket over a period of ...
Home -> Ticket types

Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payme...
Home -> Promoter Help -> Listing Events

Buying tickets when an event goes on sale

Buying tickets as they go on sale can be stressful, so we hope the overview b...
Home -> FAQs

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> FAQs

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> My tickets

How can I easily see how many adult tickets I've sold? Sales highlights tool

With festival ticketing especially, sometimes it can be difficult to see how ...
Home -> Promoter Help -> Reporting

How much will you charge me to sell my tickets on your website?

It is completely free to sell your tickets on our website as we take our fee ...
Home -> Promoter Help -> Getting Setup

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page...
Home -> Promoter Help -> Tickets / Amendments

I can't find my confirmation email

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> FAQs

I want to transfer my tickets to someone else 

While we can’t transfer a ticket to someone else’s account, there may be deta...
Home -> My tickets

I have adult tickets, but I can't add a teen/child ticket to my basket

Some of our events need under 18s to have an adult to keep an eye on them, so...
Home -> FAQs

How do I get a Personal Assistant (Carer) ticket?

For gigs and club nights: For most smaller events, you first need to buy yo...
Home -> Ticket types

How do I create discount codes and one-time links?

Discounted tickets can be uploaded as a new ticket type available to anyone (...
Home -> Promoter Help -> Special features

Twickets resale

For some events, you will be able to resell your tickets through Twickets (ht...
Home -> FAQs

How to edit ticket details for an event that's already live? Using the bulk edit tool.

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

How do I resell my ticket and when do I get refunded?

Resale through TicketSellers For some events, you’ll be able to securely res...
Home -> Refunds, resale and fees

I think I have been scammed - can you help?

In most cases, we’ll be able to offer limited assistance, especially if you’v...
Home -> Other

I can't find my ticket

Tickets are usually generated around 2 weeks before the event date - they’re ...
Home -> My tickets

How do I resell my ticket and when do I get refunded?

Twickets resale Full information can be found here (https://theticketsellers...
Home -> FAQs

What is a Promo Code

The term Promo Code is used to refer to a code that customers can type into a...
Home -> Promoter Help -> Special features

How to customise an event page

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> My tickets

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> FAQs

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> Refunds, resale and fees

How do I add an event?

To list an event on our website, you will need to go here (https://www.thetic...
Home -> Promoter Help -> Getting Setup