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I haven't received my tickets yet - when will I get them?
Tickets for most events are sent out via email closer to the event date - you...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I want to set up complimentary tickets, how do I do this?
To set up complimentary tickets, you simply set up a ticket as usual and set ...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Tickets / Amendments
Deposit tickets (Split payment tickets, or deposit/balance)
The payments for deposit/balance tickets are split across two orders - you fi...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
When will my tickets arrive?
Doorcodes are emailed and sent to you in a text message shortly after your pu...
Updated:
Sep 29, 2022
Home -> My tickets
What are instalment tickets?
Instalment tickets allow you to spread the cost of a ticket over a period of ...
Updated:
Oct 23 (5 months ago)
Home -> Ticket types
Part payment ticket options: Instalment tickets and deposit/balance.
On your higher priced tickets you may wish to offer your customers some payme...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
Buying tickets when an event goes on sale
Buying tickets as they go on sale can be stressful, so we hope the overview b...
Updated:
Oct 18 (5 months ago)
Home -> FAQs
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> FAQs
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> My tickets
How can I easily see how many adult tickets I've sold? Sales highlights tool
With festival ticketing especially, sometimes it can be difficult to see how ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
How much will you charge me to sell my tickets on your website?
It is completely free to sell your tickets on our website as we take our fee ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
I can't find my confirmation email
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I want to transfer my tickets to someone else
While we can’t transfer a ticket to someone else’s account, there may be deta...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I have adult tickets, but I can't add a teen/child ticket to my basket
Some of our events need under 18s to have an adult to keep an eye on them, so...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I create discount codes and one-time links?
Discounted tickets can be uploaded as a new ticket type available to anyone (...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
Twickets resale
For some events, you will be able to resell your tickets through Twickets (ht...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How to edit ticket details for an event that's already live? Using the bulk edit tool.
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How do I resell my ticket and when do I get refunded?
Resale through TicketSellers For some events, you’ll be able to securely res...
Updated:
Jul 13 (8 months ago)
Home -> Refunds, resale and fees
I think I have been scammed - can you help?
In most cases, we’ll be able to offer limited assistance, especially if you’v...
Updated:
Sep 29, 2022
Home -> Other
I can't find my ticket
Tickets are usually generated around 2 weeks before the event date - they’re ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How do I resell my ticket and when do I get refunded?
Twickets resale Full information can be found here (https://theticketsellers...
Updated:
Nov 14 (4 months ago)
Home -> FAQs
What is a Promo Code
The term Promo Code is used to refer to a code that customers can type into a...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
How to customise an event page
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 05, 2022
Home -> My tickets
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Mar 31, 2022
Home -> FAQs
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
How do I add an event?
To list an event on our website, you will need to go here (https://www.thetic...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup