Boomtown

Boomtown - How do instalments tickets work?

Instalment tickets allow you to split the payments for adult entry tickets into smaller, more manageable chunks. An initial deposit is required followed by further payments on the dates specified upon purchase. Please note the amount and dates of the payments may vary between ticket tiers, so be sure to check this before purchasing! Please also note that only one credit/debit card can be registered per account. If you purchase further instalment plan tickets on a new credit/debit card, all you...

Boomtown - I have Wednesday entry but can no longer make it this day, is my ticket still valid to enter on other days?

Wednesday entry tickets are valid for any day arrival, provided that you arrive onsite within the gate opening times. The same applies for Thursday entry tickets, but only from Thursday onwards. Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

Boomtown - How will I receive my parking pass?

Parking passes will be sent out by a 'signed for' delivery method around 2 weeks before Boomtown. Please make sure to include your preferred delivery address when you make your booking. If, for any reason, the event is a week away and you haven't received your car pass, please contact us in time before the event start date to locate your pass and ensure it arrives with you in time. Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

Boomtown - Have I bought a Wednesday or Thursday entry ticket?

You can check which entry ticket you purchased by logging into your account here (https://www.theticketsellers.co.uk/your_account/). Wednesday entry tickets will say "plus Wednesday Entry" on the ticket. If you wish to upgrade from Thursday to Wednesday entry, you can do so by purchasing the separate upgrade here. Wednesday entry tickets are valid for any day arrival, provided that you arrive onsite within the gate opening times. Thursday entry tickets are valid for any day arrival from T...

Boomtown - What forms of ID will be accepted?

The name on your ticket must match your ID. Acceptable ID can be an in date Passport, Driving License or ID card bearing the PASS hologram. Photocopies will not be accepted. You can get a Boomtown branded CitizenCard PASS by visiting their website. Use the code BOOMTOWN at the checkout to get a £5 discount. If you are very clearly over 25 and don't have an acceptable ID, a bank card or other official ID with your name on will be accepted at the gate for ticket name matching purposes only. Th...

Boomtown - What are the travel options for the event?

The travel options for Boomtown include discounted entry tickets when you arrive via public transport. These tickets are known as the ‘Public Transport Saver Entry Ticket’ and need to be purchased alongside either a coach, train or cycle travel ticket. This is in an attempt to combat CO2 emissions and encourage a greener festival experience. For each of these discounted options, your entry ticket is only valid if you arrive by the travel option that you originally selected. If you fail to provi...

Boomtown - Can I have a refund?

Unfortunately, all tickets for Boomtown are non-refundable, unless the event is cancelled. These are the terms and conditions agreed to upon purchase, details of which can be found here (https://www.boomtownfair.co.uk/terms-and-conditions/). For reference, the organisers' site states that "all tickets are non-refundable, unless the event is cancelled. For the avoidance of any doubt, this includes deposits or instalment payments paid towards split payment tickets." Still need help? Please con...

Boomtown - Are there tickets available for Local Residents?

Yes, but all local resident discounted tickets are processed by Boomtown directly. If you live locally and are interested in attending Boomtown, please email local_community@boomtownfair.co.uk (mailto:local_community@boomtownfair.co.uk) and the event organisers will be able to help you. More local community information can be found here (https://www.boomtownfair.co.uk/beyond-boomtown/local-community/). Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

Boomtown - How do I apply for a free PA ticket?

If you are in receipt of middle or higher rate DLA, or receive a Personal Independence Payment (PIP), you are eligible for a free Personal Assistant ticket. All other PA/carer tickets are discretionary, on application direct to access@boomtownfair.co.uk. To get your free PA ticket, purchase your own ticket in the general sale as usual and then contact access@boomtownfair.co.uk (mailto:access@boomtownfair.co.uk) with the following information: - Copies of your supporting documentation -...

Boomtown - How do I purchase a teen ticket?

All teens at Boomtown must be accompanied by a parent or guardian ages 30 or over on each occasion that they enter and leave the festival, with a maximum of 2 teens to every 1 adult. Unaccompanied teens cannot attend Boomtown, and will be refused entry on the gate without a parent or guardian. Teen tickets may only be purchased by the accompanying parent/guardian after purchasing their own adult entry ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accomp...

Boomtown - How do I volunteer at Boomtown?

Boomtown offers a volunteer program for festival-goers each year, so you can have free entry to the event! Please note that volunteers must be 18 years of age or older. You'll be required to complete 3 x 8-hour shifts across the festival, and will need to pay a £264 refundable (minus a £15.50 admin fee) security deposit in advance upon application to the program. The deposit is only refundable if you successfully complete all of your agreed upon shifts and return your tabard, and will be issu...

Boomtown - Do I need my name on my ticket?

The name on your entry ticket must match the name on your ID, otherwise you will not be permitted entry into the event. You are able to change the names on your tickets by logging into your account here (https://www.theticketsellers.co.uk/your_account/?_ga=2.191815714.966823875.1572270155-1361799041.1572270155). Click the green button on your account homepage to edit the names and ticket holder information. Please note that Boomtown have a strict policy for the amount of times that you can ...