Boomtown

Boomtown - Can I have a refund?

Unfortunately, all tickets for Boomtown are non-refundable, unless the event is cancelled. These are the terms and conditions agreed to upon purchase, details of which can be found here (https://www.boomtownfair.co.uk/terms-and-conditions/). For reference, the organisers' site states that "all tickets are non-refundable, unless the event is cancelled. For the avoidance of any doubt, this includes deposits or instalment payments paid towards split payment tickets." Still need help? Please con...

Boomtown - Are there tickets available for Local Residents?

Yes, but all local resident discounted tickets are processed by Boomtown directly. If you live locally and are interested in attending Boomtown, please email local_community@boomtownfair.co.uk (mailto:local_community@boomtownfair.co.uk) and the event organisers will be able to help you. More local community information can be found here (https://www.boomtownfair.co.uk/beyond-boomtown/local-community/). Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/).

Boomtown - How do I apply for a free PA ticket?

If you are in receipt of middle or higher rate DLA, or receive a Personal Independence Payment (PIP), you are eligible for a free Personal Assistant ticket. All other PA/carer tickets are discretionary, on application direct to access@boomtownfair.co.uk. To get your free PA ticket, purchase your own ticket in the general sale as usual and then contact access@boomtownfair.co.uk (mailto:access@boomtownfair.co.uk) with the following information: - Copies of your supporting documentation -...

Boomtown - How do I purchase a teen ticket?

All teens at Boomtown must be accompanied by a parent or guardian ages 30 or over on each occasion that they enter and leave the festival, with a maximum of 2 teens to every 1 adult. Unaccompanied teens cannot attend Boomtown, and will be refused entry on the gate without a parent or guardian. Teen tickets may only be purchased by the accompanying parent/guardian after purchasing their own adult entry ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accomp...

Boomtown - How do I volunteer at Boomtown?

Boomtown offers a volunteer program for festival-goers each year, so you can have free entry to the event! Please note that volunteers must be 18 years of age or older. You'll be required to complete 3 x 8-hour shifts across the festival, and will need to pay a £264 refundable (minus a £15.50 admin fee) security deposit in advance upon application to the program. The deposit is only refundable if you successfully complete all of your agreed upon shifts and return your tabard, and will be issu...

Boomtown - Do I need my name on my ticket?

The name on your entry ticket must match the name on your ID, otherwise you will not be permitted entry into the event. You are able to change the names on your tickets by logging into your account here (https://www.theticketsellers.co.uk/your_account/?_ga=2.191815714.966823875.1572270155-1361799041.1572270155). Click the green button on your account homepage to edit the names and ticket holder information. Please note that Boomtown have a strict policy for the amount of times that you can ...