For all instalment ticket options, the instalment payment plan is set up between yourself (via your bank card) and the bank, who set up the scheduled payments that you have agreed to when purchasing the ticket. If a payment fails, the bank cancel the payment plan and notify us. We then create a link allowing you to pay off the tickets in full within 2 weeks. Unfortunately we do not have a way to reinstate the plan, as the plan and agreement is between you and the bank, which is why we, as ticket operators, can't assist further as an instalment plan has to be made directly between customer and bank, not a third party ticket provider.
You have 14 days from the date the payment was due to pay off the balance in full, after this date, your ticket will automatically void. If this happens, you will need to purchase another ticket.
Sadly there are no exceptions, as per the Terms and Conditions you agreed to at the point of purchase.