When we find out that an event has been postponed, there might be a slight delay initially while we liaise with the event organisers about the different options available to customers and get the event settings changed.
As soon as we have all the information we need, and we have enabled the postponed event function on the event, we will email all customers to give you the offical event organiser's statement along with instructions of how to proceed.
Essentially once everything is ready and the postponment has been confirmed, all ticket holders will be able to log into their account and choose from the list of options.
We do politely request that customers wait until they hear from us regarding a postponed, or suspected postponed event, as soon as everything is confirmed our priority is to let ticket holders know.
Our whole team are working day and night to ensure that all of our customers enquiries are dealt with as quickly as possible, we appreciate your patience at this time.