What happens when we find out that an event is postponed

When we find out that an event has been postponed, there might be a slight delay initially while we get the event settings changed and liaise with the event organisers about the different options available to customers.

As soon as we have all the information we need, and we have enabled the postponed event function on the event, we will email all customers to give you the official event organiser's statement along with instructions on how to proceed. 

Once everything is ready and the postponment has been confirmed, all ticket holders will be able to log into their accounts and choose from the list of options. 

We do politely request that customers wait until they hear from us regarding a postponed, or suspected postponed event. As soon as everything is confirmed, our priority is to let ticket holders know.