Customer - Where is my email / Where are my tickets

I have lost my ticket

Barcodes are usually generated 2 weeks before the event date, and you will only be able to download them after they're released. You can download your tickets or see when they’ll be released from ‘My tickets’ on your account ( If you’re having trouble logging in, please click here ( Still need help? Please contact us here (

When will my tickets arrive?

If you have purchased a door code ticket you will receive an email straight after your purchase with the code (usually a 3-4 digit code) you need to give at the event. If you have purchased barcoded tickets please check your confirmation email for dates of when tickets will be sent out, or alternatively log into your account here (, go to ‘my tickets’ for more information on when they will be sent. Please note barcodes are usually generated arou...

I haven't received my order confirmation email, what do I do?

If you haven't received your order confirmation email, you can check on the status of your order by logging into your account here (, and clicking on 'Order History' Click on the order ID number for a break down of your purchased tickets, and click on the blue button to download your payment invoice. If you have instalment plan tickets, you can find out your past and upcoming instalment plans by click on 'Instalment plans' here (https...