What is Shambala's refund policy?

Shambala Festival entry tickets are refundable up to 4 weeks ahead of the opening date of the event, with the exception of instalment plans and ancillary items, which are non-refundable.

The amount refundable to you is the face value, which does not include any fees.

Refunds are only available up until 4 weeks prior to the opening date of the event. 

If you add Booking Protection to your order, you’ll be able to request a refund through Booking Protect during the 4-week period before the event. This can be done in particular circumstances, subject to their Terms and conditions. For more information about Booking Protect, click here.

To request a refund, please contact us here.