Shambala - How do I get a refund?

If you would like a refund on your ticket(s) we need you to confirm in writing and agree to our T&Cs by contacting us here.

Shambala festival entry tickets are refundable up to 4 weeks prior to the gates opening. We are only able to refund full price entry tickets and extras such as car park or campervan passes. Instalment plans and ancillary tickets such as accommodation and workshops are non-refundable. 

All refunds are face value (minus booking and transaction fees) and are subject to a £5 admin fee.

Still need help? Please contact us here.