Ordering tickets

I haven't received my order confirmation email, what do I do?

If you haven't received your order confirmation email, you can check on the status of your order by logging into your account here (https://www.theticketsellers.co.uk/your_account/), and clicking on 'Order History' Click on the order ID number for a break down of your purchased tickets, and click on the blue button to download your payment invoice. If you have instalment plan tickets, you can find out your past and upcoming instalment plans by click on 'Instalment plans' here (https...

What is Booking Protection?

Booking protection is available at the point of purchase for most, but not all events. It is offered by TheTicketSellers to protect your booking and receive a full refund if you're unable to attend due to a number of reasons. It is not available to buy after your tickets have been purchased, and does not cover you if you change your mind about attending the event. Please read the full terms and conditions here (https://documents.bookingprotect.com/B29/p/TKT/eng/TermsandConditions2016.pdf).

Why has my transaction failed?

If you have tried to purchase tickets but your payment has been declined, or an error message has appeared, please check the following: - Has the payment gone through with your bank? If so please contact us here (https://www.theticketsellers.co.uk/contact/) - Did you enter the correct name on the card? This may be a slightly different name to the one you use on your account (for example Kate Smith may be Katherine Smith, or Miss K Smith) - Do you have sufficient funds on the card? Some...

How do I buy a ticket?

Click here (https://www.theticketsellers.co.uk//) to browse all events listed on our website, add the tickets you want to your basket and follow the instructions on screen - enjoy the event! Still need help? Please contact us here (https://www.theticketsellers.co.uk/contact/)