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Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payme...
Home -> Promoter Help -> Listing Events

Deposit tickets (Split payment tickets, or deposit/balance)

The payments for deposit/balance tickets are split across two orders - you fi...
Home -> Ticket types

What are instalment tickets?

Instalment tickets allow you to spread the cost of a ticket over a period of ...
Home -> Ticket types

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

I have a new card, do I need to change my instalment plan payment details?

Yes, the instalment plan is scheduled with your card, rather than your bank a...
Home -> My tickets

I have an instalment ticket but can no longer attend, can I get a refund?

We can cancel your instalment plan, but any amount that has already been paid...
Home -> My tickets

My instalment plan has been cancelled due to a missed payment - what can I do?

In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Home -> FAQs

I want to set up complimentary tickets, how do I do this?

To set up complimentary tickets, you simply set up a ticket as usual and set ...
Home -> Promoter Help -> Tickets / Amendments

I haven't received my tickets yet - when will I get them?

Tickets for most events are sent out via email closer to the event date - you...
Home -> FAQs

How much will you charge me to sell my tickets on your website?

It is completely free to sell your tickets on our website as we take our fee ...
Home -> Promoter Help -> Getting Setup

When will my tickets arrive?

Doorcodes are emailed and sent to you in a text message shortly after your pu...
Home -> My tickets

How can I easily see how many adult tickets I've sold? Sales highlights tool

With festival ticketing especially, sometimes it can be difficult to see how ...
Home -> Promoter Help -> Reporting

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> FAQs

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> My tickets

How to customise the customer order confirmation email

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you wil...
Home -> Promoter Help -> Remittance and Payment

Buying tickets when an event goes on sale

Buying tickets as they go on sale can be stressful, so we hope the overview b...
Home -> FAQs

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> FAQs

I want to transfer my tickets to someone else 

While we can’t transfer a ticket to someone else’s account, there may be deta...
Home -> My tickets

I have adult tickets, but I can't add a teen/child ticket to my basket

Some of our events need under 18s to have an adult to keep an eye on them, so...
Home -> FAQs

What is your refund policy?

Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Home -> Refunds, resale and fees

How do I create discount codes and one-time links?

Discounted tickets can be uploaded as a new ticket type available to anyone (...
Home -> Promoter Help -> Special features

How do I get a Personal Assistant (Carer) ticket?

For gigs and club nights: For most smaller events, you first need to buy yo...
Home -> Ticket types

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page...
Home -> Promoter Help -> Tickets / Amendments

I can't find my confirmation email

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> FAQs

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

How can I start to analyse my customer sales data?

We have several tracking tools available, many of which are under the Sales t...
Home -> Promoter Help -> Reporting

Why has my transaction failed?

If you have tried to purchase tickets but your payment has been declined, or ...
Home -> Other

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> Refunds, resale and fees

What is a Promo Code

The term Promo Code is used to refer to a code that customers can type into a...
Home -> Promoter Help -> Special features