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Part payment ticket options: Instalment tickets and deposit/balance.
On your higher priced tickets you may wish to offer your customers some payme...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
Deposit tickets (Split payment tickets, or deposit/balance)
The payments for deposit/balance tickets are split across two orders - you fi...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
What are instalment tickets?
Instalment tickets allow you to spread the cost of a ticket over a period of ...
Updated:
Oct 23 (5 months ago)
Home -> Ticket types
My instalment payment has failed - what do I do? How do I pay off my ticket?
As soon as the status of your ticket is updated on your account, you’ll recei...
Updated:
May 10 (10 months ago)
Home -> FAQs
I have a new card, do I need to change my instalment plan payment details?
Yes, the instalment plan is scheduled with your card, rather than your bank a...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I have an instalment ticket but can no longer attend, can I get a refund?
We can cancel your instalment plan, but any amount that has already been paid...
Updated:
Jul 27 (8 months ago)
Home -> My tickets
My instalment plan has been cancelled due to a missed payment - what can I do?
In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Updated:
Dec 12 (3 months ago)
Home -> FAQs
I want to set up complimentary tickets, how do I do this?
To set up complimentary tickets, you simply set up a ticket as usual and set ...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Tickets / Amendments
I haven't received my tickets yet - when will I get them?
Tickets for most events are sent out via email closer to the event date - you...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How much will you charge me to sell my tickets on your website?
It is completely free to sell your tickets on our website as we take our fee ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
When will my tickets arrive?
Doorcodes are emailed and sent to you in a text message shortly after your pu...
Updated:
Sep 29, 2022
Home -> My tickets
How can I easily see how many adult tickets I've sold? Sales highlights tool
With festival ticketing especially, sometimes it can be difficult to see how ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> FAQs
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> My tickets
How to customise the customer order confirmation email
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
When will I receive payment for my event?
24 hours after your event has finished, an invoice will be generated, you wil...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Remittance and Payment
Buying tickets when an event goes on sale
Buying tickets as they go on sale can be stressful, so we hope the overview b...
Updated:
Oct 18 (5 months ago)
Home -> FAQs
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I want to transfer my tickets to someone else
While we can’t transfer a ticket to someone else’s account, there may be deta...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I have adult tickets, but I can't add a teen/child ticket to my basket
Some of our events need under 18s to have an adult to keep an eye on them, so...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
What is your refund policy?
Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
How do I create discount codes and one-time links?
Discounted tickets can be uploaded as a new ticket type available to anyone (...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
I can't find my confirmation email
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
I haven't received my order confirmation email, what do I do?
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How can I start to analyse my customer sales data?
We have several tracking tools available, many of which are under the Sales t...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
Why has my transaction failed?
If you have tried to purchase tickets but your payment has been declined, or ...
Updated:
Sep 29, 2022
Home -> Other
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
What is a Promo Code
The term Promo Code is used to refer to a code that customers can type into a...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features