Customer - Split payment / instalment tickets

My scheduled instalment payment didn’t go through, and I can’t afford to pay the ticket off before the deadline, can I get a refund?

Unfortunately not, all tickets are non-refundable, as per our Terms and Conditions (https://www.theticketsellers.co.uk/custom.php?id=5) that are agreed to upon purchase. Any instalment plans not paid off before the deadline will be automatically void with no refund due. You can pay off your ticket from 'Instalment payments' on your TicketSellers account (https://www.theticketsellers.co.uk/your_account/control_panel/).

My Instalment plan failed, can I reinstate it or change the payment dates?

Due to the way scheduled debits work, once a payment has been declined, the other payments automatically cancel. Therefore, you are given a period during which you can pay the remaining amount in full, or your deposit and ticket/s will be lost and void. Regrettably, this is something we have no control over, and regardless of the reason for the decline, we are simply unable to reinstate payments or reattempt payment once an instalment plan has failed. If the tickets are not paid off before the...

I need to change my card details before my next instalment is due, how do I do this?

To change your card details, please log into your customer account with us here (https://www.theticketsellers.co.uk/your_account/), and click on 'Update your payment details for event name' Please note that this must be done at least 24 hours prior to the payment due date, otherwise the payment details may not be updated in time. If this payment then fails, you will be required to pay off the balance of your tickets within the given period. Still need help? Please contact us here (https://www...

I have more than one instalment plan, and want to cancel some, but not all of them

Unfortunately as instalment plans are fully automated, we are unable to cancel individual tickets, however you can cancel all of them (which would result in your losing any funds you have paid towards the tickets), and rebook the amount your require. Alternatively, you can continue paying for the instalment plans you have, and once paid off you will be able to change the names on the tickets (for some events there is a limit on name changes, please check the events Terms and Conditions on the ...

I have an instalment ticket but can no longer attend, can I get a refund?

We are able to cancel any future payments from being taken. However, this would result in you losing any funds paid towards the tickets so far, since all tickets are non-refundable, as per our Terms and Conditions (https://www.theticketsellers.co.uk/custom.php?id=5). If you'd like to cancel future payments for your instalment ticket, please contact us here (https://theticketsellers.ladesk.com/submit_ticket).

What are instalment tickets?

You pay an initial deposit by booking your ticket(s), and then the rest of the instalment amounts will be automatically debited from your credit/debit card on the specified dates. You'll be able to see the dates in the ticket description. Please note that only one credit/debit card can be registered per account. If you purchase further instalment plan tickets on a new credit/debit card, all your instalment tickets will be debited from the new card. This only affects instalment plan tickets. If...

When are my instalments due?

This information can be found on your order confirmation email, and also in 'Instalment payments' on your account here (https://www.theticketsellers.co.uk/your_account/). Please note that instalment dates are not amendable. However, if you have changed your mind about the event, we are able to cancel your ticket. Please note that in this case, no refund will be due for any payments made towards your tickets so far. If you wish to cancel your ticket, please contact us here (https://www.thetick...

What happens if my instalment payment fails?

Due to the way scheduled debits work, once a payment has been declined, the other payments automatically cancel. If that happens, you are given a period during which you can pay the remaining amount in full, or your deposit and ticket/s will be lost and void. Regrettably, this is something we have no control over, and regardless of the reason for the decline, we are simply unable to reinstate payments or reattempt payment once an instalment plan has failed.

Easy Pay Tickets

For these tickets, you will pay an initial amount (usually 20-30% of the full ticket value) and all of the booking fee upfront. To make further payments, simply log into your customer account here (https://www.theticketsellers.co.uk/your_account/), and you will see a link to pay off the balance. You can pay off this balance in one go, or in several increments. You choose the amount each time. The deadline for paying off the balance will be clearly displayed. Please ensure you have completed pa...

Deposit tickets

Deposit tickets For these tickets, you pay a deposit upon purchase, and you can then pay off the balance until a certain date. The booking fee is usually paid alongside the deposit. To pay the balance before the deadline, you’ll need to log into your customer account here (https://www.theticketsellers.co.uk/your_account/control_panel/). If you have more than one ticket, you can select how many of your tickets you want to pay off at a time, but each ticket needs to be paid off in full. You ca...