I have requested a refund, when will I receive it?
Refunds will start processing on the 3rd of August but it may take up to 28 days for yours to be issued. You will be sent a confirmation email when your refund has been processed, letting you know when to expect the funds in your account.
I can’t attend the new 2021 dates, how do I request a refund/rollover to 2022?
The deadline to request a refund or a rollover to next year was 30th July to allow the event organisers to plan for this year’s event. We’re unable to grant a refund or a rollover after that date. Please contact email@example.com for more information.
I have already requested a refund/rollover, can I change this?
Please complete this form: https://docs.google.com/forms/d/e/1FAIpQLSciJ9lcppDytdnZXWgNUURgiaB7aU8gyGnwzR0t0mL9uu2JAA/viewform
I got in touch before the refund/rollover deadline, but I have had no response, what can I do?
Please respond to us on firstname.lastname@example.org and we’ll look into this for you.