2021 Events

Shambino

Shambino's FAQs can be found here (https://shambino.org/practical-info-faqs/) Shambino's Terms and Conditions can be found here (https://shambino.org/terms-conditions/)

Lakefest

Please read through the information below, I have updated my ticket holder details in my account, why hasn’t it been updated on the tickets? The names collected in your account are for NHS Test and Trace, and you won’t be expected to have your name on your ticket for entry. Please download the tickets you have from the “My tickets” section of your account. Can I upgrade my pitch to include an electric hook-up? Electric Upgrades in the Blue and Yellow fields have sold out. There is limited ...

Mostly Jazz 2021 / 2022

I have requested a refund, when will I receive it?
Refunds will start processing on the 3rd of August but it may take up to 28 days for yours to be issued. You will be sent a confirmation email when your refund has been processed, letting you know when to expect the funds in your account.

I can’t attend the new 2021 dates, how do I request a refund/rollover to 2022?
The deadline to request a refund or a rollover to next year was 30th July to allow the event organisers to plan for this year’s event. We’re unable to grant a refund or a rollover after that date. Please contact tickets@mostlyjazz.co.uk for more information.

I have already requested a refund/rollover, can I change this?
Please complete this form: https://docs.google.com/forms/d/e/1FAIpQLSciJ9lcppDytdnZXWgNUURgiaB7aU8gyGnwzR0t0mL9uu2JAA/viewform

I got in touch before the refund/rollover deadline, but I have had no response, what can I do?
Please respond to us on info@theticketsellers.co.uk and we’ll look into this for you.