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I have adult tickets, but I can't add a teen/child ticket to my basket

Some of our events need under 18s to have an adult to keep an eye on them, so...
Home -> FAQs

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> FAQs

How do I buy a ticket?

Click here (https://www.theticketsellers.co.uk//) to browse all events listed...
Home -> Other

How do I resell my ticket and when do I get refunded?

Twickets resale Full information can be found here (https://theticketsellers...
Home -> FAQs

How do I resell my ticket and when do I get refunded?

Resale through TicketSellers For some events, you’ll be able to securely res...
Home -> Refunds, resale and fees

How do I report on ticket sales? An overview.

On the organiser dashboard you will see under the menu 'Reporting'. This is w...
Home -> Promoter Help -> Reporting

I need to change the name on my ticket, how can I do this?

E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Home -> My tickets

How do I get a Personal Assistant (Carer) ticket?

For gigs and club nights: For most smaller events, you first need to buy yo...
Home -> Ticket types

Do I have an account with TicketSellers? How do I log in?

You have to create an account to buy tickets sold on our website, so if you’v...
Home -> My TicketSellers Account

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

How do I add an event?

To list an event on our website, you will need to go here (https://www.thetic...
Home -> Promoter Help -> Getting Setup

I want to set up complimentary tickets, how do I do this?

To set up complimentary tickets, you simply set up a ticket as usual and set ...
Home -> Promoter Help -> Tickets / Amendments

I can't find my ticket

Tickets are usually generated around 2 weeks before the event date - they’re ...
Home -> My tickets

I can’t print off my ticket, what can I do?

If you have a door code (3-digit code), you only need to provide the door cod...
Home -> My tickets

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page...
Home -> Promoter Help -> Tickets / Amendments

How do I change my password?

Please click here (https://www.theticketsellers.co.uk/your_account/request_ne...
Home -> My TicketSellers Account

How do I create discount codes and one-time links?

Discounted tickets can be uploaded as a new ticket type available to anyone (...
Home -> Promoter Help -> Special features

How can I add carbon offsetting to my ticket page?

Ticketsellers has an ongoing relationship with Ecolibrium (https://ecolibriu...
Home -> Promoter Help -> Special features

How do I log in to my organiser account?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Getting Setup

How can I set up a Pay What You feel or donation ticket?

There are a few scenarios where you may not want to set one price for a ticke...
Home -> Promoter Help -> Tickets / Amendments

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> Refunds, resale and fees

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> FAQs

How do I upload a flyer?

To add a flyer to an event on our website, you will need to log in to your pr...
Home -> Promoter Help -> Listing Events

I have a new card, do I need to change my instalment plan payment details?

Yes, the instalment plan is scheduled with your card, rather than your bank a...
Home -> My tickets

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

My instalment plan has been cancelled due to a missed payment - what can I do?

In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Home -> FAQs

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payme...
Home -> Promoter Help -> Listing Events

I have an instalment ticket but can no longer attend, can I get a refund?

We can cancel your instalment plan, but any amount that has already been paid...
Home -> My tickets

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> My tickets