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How do I add an event?

To list an event on our website, you will need to go here (https://www.thetic...
Home -> Promoter Help -> Getting Setup

I need to cancel my event, what do I do?

Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Home -> Promoter Help -> Listing Events

How to customise an event page

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

What is a Promo Code

The term Promo Code is used to refer to a code that customers can type into a...
Home -> Promoter Help -> Special features

Buying tickets when an event goes on sale

Buying tickets as they go on sale can be stressful, so we hope the overview b...
Home -> FAQs

What is your refund policy?

Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Home -> Refunds, resale and fees

Part payment ticket options: Instalment tickets and deposit/balance.

On your higher priced tickets you may wish to offer your customers some payme...
Home -> Promoter Help -> Listing Events

When will I receive payment for my event?

24 hours after your event has finished, an invoice will be generated, you wil...
Home -> Promoter Help -> Remittance and Payment

Can we arrive at the event separately?

Door Codes (3-digit codes) You can arrive at the event at separate times, b...
Home -> Other

How to edit ticket details for an event that's already live? Using the bulk edit tool.

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

How do I edit an event's name, dates and description?

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

My instalment plan has been cancelled due to a missed payment - what can I do?

In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Home -> FAQs

What is Order History

Order history is a convenient way for promoters to keep track of all current ...
Home -> Promoter Help -> Event / customer data

How can I embed the event page on my website? - How to use the TS widget

Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Home -> Promoter Help -> Listing Events

I can’t print off my ticket, what can I do?

If you have a door code (3-digit code), you only need to provide the door cod...
Home -> My tickets

What are instalment tickets?

Instalment tickets allow you to spread the cost of a ticket over a period of ...
Home -> Ticket types

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> Refunds, resale and fees

How can I set up a Pay What You feel or donation ticket?

There are a few scenarios where you may not want to set one price for a ticke...
Home -> Promoter Help -> Tickets / Amendments

XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?

XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Home -> FAQs

My instalment payment has failed - what do I do? How do I pay off my ticket?

As soon as the status of your ticket is updated on your account, you’ll recei...
Home -> FAQs

How do I add lots of new tickets in one go? Using the ticket import tool

Often, you will only need to add one new ticket at a time to your ticket page...
Home -> Promoter Help -> Tickets / Amendments

How can I add carbon offsetting to my ticket page?

Ticketsellers has an ongoing relationship with Ecolibrium (https://ecolibriu...
Home -> Promoter Help -> Special features

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> FAQs

My account email address is wrong, what can I do?

If you’re lucky enough to remember your password as well as the incorrect ema...
Home -> My TicketSellers Account

I haven't received my order confirmation email, what do I do?

You can first try checking any spam/junk folders or searching your inbox for ...
Home -> My tickets

How much will you charge me to sell my tickets on your website?

It is completely free to sell your tickets on our website as we take our fee ...
Home -> Promoter Help -> Getting Setup

I can no longer go - can I get a refund?

Most of the time, our events don’t offer refunds unless they have to cancel o...
Home -> Refunds, resale and fees

I've bought tickets, but for the wrong day! Can I change them?

A few of our events offer add-on tickets that let you upgrade your entry tick...
Home -> FAQs

How do I upload a flyer?

To add a flyer to an event on our website, you will need to log in to your pr...
Home -> Promoter Help -> Listing Events