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How do I add an event?
To list an event on our website, you will need to go here (https://www.thetic...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
I need to cancel my event, what do I do?
Please contact us here (https://www.theticketsellers.co.uk/contact/), as soon...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How to customise an event page
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
What is a Promo Code
The term Promo Code is used to refer to a code that customers can type into a...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
Buying tickets when an event goes on sale
Buying tickets as they go on sale can be stressful, so we hope the overview b...
Updated:
Oct 18 (5 months ago)
Home -> FAQs
What is your refund policy?
Tickets are non-refundable unless the event is cancelled/postponed, or you ha...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
Part payment ticket options: Instalment tickets and deposit/balance.
On your higher priced tickets you may wish to offer your customers some payme...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
When will I receive payment for my event?
24 hours after your event has finished, an invoice will be generated, you wil...
Updated:
Oct 11 (5 months ago)
Home -> Promoter Help -> Remittance and Payment
Can we arrive at the event separately?
Door Codes (3-digit codes) You can arrive at the event at separate times, b...
Updated:
Jul 04 (8 months ago)
Home -> Other
How to edit ticket details for an event that's already live? Using the bulk edit tool.
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How do I edit an event's name, dates and description?
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
My instalment plan has been cancelled due to a missed payment - what can I do?
In the event of a failed payment (https://theticketsellers.ladesk.com/828664-...
Updated:
Dec 12 (3 months ago)
Home -> FAQs
What is Order History
Order history is a convenient way for promoters to keep track of all current ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Event / customer data
How can I embed the event page on my website? - How to use the TS widget
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I can’t print off my ticket, what can I do?
If you have a door code (3-digit code), you only need to provide the door cod...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
What are instalment tickets?
Instalment tickets allow you to spread the cost of a ticket over a period of ...
Updated:
Oct 23 (5 months ago)
Home -> Ticket types
XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?
XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
How can I set up a Pay What You feel or donation ticket?
There are a few scenarios where you may not want to set one price for a ticke...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
XCover’s ‘Booking Refund Protection’ - What is it and how do I apply for a refund?
XCover's ‘Booking Refund Protection’ and what it includes XCover’s ‘Booking ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My instalment payment has failed - what do I do? How do I pay off my ticket?
As soon as the status of your ticket is updated on your account, you’ll recei...
Updated:
May 10 (10 months ago)
Home -> FAQs
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
How can I add carbon offsetting to my ticket page?
Ticketsellers has an ongoing relationship with Ecolibrium (https://ecolibriu...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Mar 31, 2022
Home -> FAQs
My account email address is wrong, what can I do?
If you’re lucky enough to remember your password as well as the incorrect ema...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
I haven't received my order confirmation email, what do I do?
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How much will you charge me to sell my tickets on your website?
It is completely free to sell your tickets on our website as we take our fee ...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> FAQs
How do I upload a flyer?
To add a flyer to an event on our website, you will need to log in to your pr...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events