Tokyo World

Tokyo World - Can I swap my ticket?

If you have purchased the wrong ticket (i.e. adult instead of minor or vice versa), we can issue a ticket swap. For us to process this, you will be required to pay a £5 admin fee which can be taken over the phone with one of our customer care advisor's. Please note that we can only swap tickets if the original account holder contacts us. If your friend bought your ticket for you on their account, it will need to be them that contacts us to process any changes to the ticket. Still need help?...

Tokyo World - I bought my ticket from a friend, can you help?

If you have bought tickets unofficially from someone you know or someone on social media, there is no way for us to stop them from using the ticket(s) or selling the same ticket to multiple people. The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, and do not post images of your barcode on social media. Do not buy tickets from other third party sources, as we cann...

Tokyo World - Can I have a refund?

Tickets are not refundable under any circumstances other than cancellation of Tokyo World or unless the event is moved to another date which prohibits you from attending. Tokyo World may include changes in line up which do not make you eligible for a refund. In the event of cancellation, the full value of the ticket less any booking fees, transaction fees, postage, and booking protection will be refunded. Details of this can be found in our company T&C's, here (https://www.theticketsellers.c...