Here is Booking Protects' guidance on how their refunds will be handled:
Our terms and conditions currently covers illness so a customer will be refunded if they or any of their immediate family contracts coronavirus and this is supported by a doctor’s note stating they shouldn’t attend the event.
If a customer is in a high risk group and they receive advice from a doctor supported by a doctor’s note not to travel to a certain area then their refund will be paid.
Our customer terms and conditions exclude Government or Government agency travel bans “you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel” therefore if a customer cannot attend for this reason then a refund will not be issued.
We will not issue refunds where a customer does not attend an event because they are concerned about catching coronavirus.
For any further questions please email email@example.com
Unfortunately Booking Protect cannot be added retrospectively.