Booking Protection Covid-19 guidance

Here is Booking Protect's guidance on how their refunds will be handled:

Our terms and conditions currently covers illness so a customer will be refunded if they or any of their immediate family contracts coronavirus and this is supported by a doctor’s note stating they shouldn’t attend the event.

If a customer is in a high risk group and they receive advice from a doctor supported by a doctor’s note not to travel to a certain area then their refund will be paid.

Our customer terms and conditions exclude Government or Government agency travel bans “you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel” therefore if a customer cannot attend for this reason then a refund will not be issued.

We will not issue refunds where a customer does not attend an event because they are concerned about catching coronavirus.

For any further questions please email

You can find more information on Booking Protect's website here.

Unfortunately, Booking Protection can only be added upon purchase, so it cannot be added retrospectively.