Customer - Refunds

What is your refund policy?

All tickets are non-refundable, as per our Terms and Conditions (, unless the event is cancelled/postponed, or you have taken out Booking Protection. If you are purchasing tickets for a festival, please refer to their individual policies, as these may differ. Please note: - If you have purchased Booking Protection, and your reason for not being able to attend falls outside of their Terms and Conditions (https://documents.bookingprot...

How do I claim my Booking Protect refund?

How to get your hassle free refund with Booking Protection: So, things haven’t gone exactly to plan, and you need to get your money back before all your friends get home from the festival, because missing out is one thing, but missing out and being out of pocket is quite another. Don’t worry, if you bought booking protection a full refund, could be just a few clicks away. First off, read the Terms and Conditions (

What is Shambala's refund policy?

Shambala Festival entry tickets are refundable up to 4 weeks ahead of the opening date of the event, with the exception of instalment plans and ancillary items, which are non-refundable. The amount refundable to you is the face value, which does not include any fees. Refunds are only available up until 4 weeks prior to the opening date of the event. If you add Booking Protection to your order, you’ll be able to request a refund through Booking Protect during the 4-week period before the even...