Customer - Refunds

Boomtown - The Citizen-To-Citizen Reselling Platform is Here!

Need to sell your Boomtown ticket or add ons? The secure citizen-to-citizen reselling platform is here! Through the ticket sellers new functionality, you can generate a secure link for your tickets and pass this on to someone to safely purchase. If you don't have someone to buy your ticket we're also offering an open refund until 17th May! All of these tickets will be included in the public resale on 1st June. Please give the following FAQ’s a thorough read to find out more about which ticke...

Boomtown - Can I have a refund?

Boomtown is offering refunds until the 17th of May, 2021. These are available on all tickets and can be requested by logging into your TicketSellers account, clicking on refunds and rollovers and selecting which tickets you’d like to refund. This refund will be processed by the team within 28 days. Still need help? Please contact us here (

What is your refund policy?

All tickets are non-refundable, as per our Terms and Conditions ( unless you have taken out Booking Protection. If you are purchasing tickets for a festival, please refer to their individual policies, as these may differ. Please note: - If you have purchased Booking Protection, and your reason for not being able to attend falls outside of their Terms and Conditions (

How do I claim my Booking Protect refund?

How to get your hassle free refund with Booking Protection: So, things haven’t gone exactly to plan, and you need to get your money back before all your friends get home from the festival, because missing out is one thing, but missing out and being out of pocket is quite another. Don’t worry, if you bought booking protection a full refund, could be just a few clicks away. First off, read the Terms and Conditions (

What is Shambala's refund policy?

Shambala Festival entry tickets are refundable up to 4 weeks ahead of the opening date of the event, with the exception of instalment plans which are non-refundable. All refunds are face value (minus booking and transaction charges), and are subject to a £5 admin fee. Refunds are only available up until 4 weeks prior to the opening date of the event. To request a refund, please contact us here (