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I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> FAQs
I've bought tickets, but for the wrong day! Can I change them?
A few of our events offer add-on tickets that let you upgrade your entry tick...
Updated:
Oct 05, 2022
Home -> My tickets
I have adult tickets, but I can't add a teen/child ticket to my basket
Some of our events need under 18s to have an adult to keep an eye on them, so...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How do I resell my ticket and when do I get refunded?
Twickets resale Full information can be found here (https://theticketsellers...
Updated:
Nov 14 (4 months ago)
Home -> FAQs
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How do I resell my ticket and when do I get refunded?
Resale through TicketSellers For some events, you’ll be able to securely res...
Updated:
Jul 13 (8 months ago)
Home -> Refunds, resale and fees
I think I have been scammed - can you help?
In most cases, we’ll be able to offer limited assistance, especially if you’v...
Updated:
Sep 29, 2022
Home -> Other
Do I have an account with TicketSellers? How do I log in?
You have to create an account to buy tickets sold on our website, so if you’v...
Updated:
Oct 11 (5 months ago)
Home -> My TicketSellers Account
How do I get a Personal Assistant (Carer) ticket?
For gigs and club nights: For most smaller events, you first need to buy yo...
Updated:
Oct 11 (5 months ago)
Home -> Ticket types
I can’t print off my ticket, what can I do?
If you have a door code (3-digit code), you only need to provide the door cod...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How do I report on ticket sales? An overview.
On the organiser dashboard you will see under the menu 'Reporting'. This is w...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
I have an instalment ticket but can no longer attend, can I get a refund?
We can cancel your instalment plan, but any amount that has already been paid...
Updated:
Jul 27 (8 months ago)
Home -> My tickets
How do I buy a ticket?
Click here (https://www.theticketsellers.co.uk//) to browse all events listed...
Updated:
Oct 11 (5 months ago)
Home -> Other
I can't find my ticket
Tickets are usually generated around 2 weeks before the event date - they’re ...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I need to change the name on my ticket, how can I do this?
E-ticket codes (3-digits) If you’ve been sent an e-ticket (three numbers ins...
Updated:
Oct 05, 2022
Home -> My tickets
How can I add carbon offsetting to my ticket page?
Ticketsellers has an ongoing relationship with Ecolibrium (https://ecolibriu...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Special features
I have a new card, do I need to change my instalment plan payment details?
Yes, the instalment plan is scheduled with your card, rather than your bank a...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
I haven't received my tickets yet - when will I get them?
Tickets for most events are sent out via email closer to the event date - you...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
My instalment payment has failed - what do I do? How do I pay off my ticket?
As soon as the status of your ticket is updated on your account, you’ll recei...
Updated:
May 10 (10 months ago)
Home -> FAQs
How can I set up a Pay What You feel or donation ticket?
There are a few scenarios where you may not want to set one price for a ticke...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
How do I add lots of new tickets in one go? Using the ticket import tool
Often, you will only need to add one new ticket at a time to your ticket page...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Tickets / Amendments
I can't find my confirmation email
You can first try checking any spam/junk folders or searching your inbox for ...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
Part payment ticket options: Instalment tickets and deposit/balance.
On your higher priced tickets you may wish to offer your customers some payme...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> FAQs
How to edit ticket details for an event that's already live? Using the bulk edit tool.
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Listing Events
How can I start to analyse my customer sales data?
We have several tracking tools available, many of which are under the Sales t...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Reporting
I can no longer go - can I get a refund?
Most of the time, our events don’t offer refunds unless they have to cancel o...
Updated:
Oct 11 (5 months ago)
Home -> Refunds, resale and fees
How can I delete my account?
TicketSellers Please drop us an email here (https://theticketsellers.ladesk....
Updated:
Feb 15, 2023
Home -> My TicketSellers Account
I want to transfer my tickets to someone else
While we can’t transfer a ticket to someone else’s account, there may be deta...
Updated:
Oct 11 (5 months ago)
Home -> My tickets
How do I log in to my organiser account?
Please click here (https://www.theticketsellers.co.uk/sell_tickets/) to log i...
Updated:
Oct 21, 2022
Home -> Promoter Help -> Getting Setup